Delivery & Collection

Depending on size and fragility some items on our website are not available for delivery, however this will always be stated on the product description so please read carefully prior to purchase. The majority of our smaller home decor pieces are suitable for delivery and the price stated is inclusive of this.

All items will state on the product description if they are not eligible for delivery.

Items suitable for delivery:

After placing your order with Winter Bear Home, we will send you an order email detailing your purchase. You will also receive a confirmation of payment from PAYPAL. We will aim to dispatch your order within 5 working days of your order being placed, and we will send you an email to let you know when it’s on it’s way.

Delivery will come via Royal Mail or Hermes and should take from 3-5 days from the date of dispatch, however this may take longer for areas such as the Highlands & Islands of Scotland, the Isle of Wight and Isle of Man. If your item isn't received within 7 working days of dispatch, please send us an email and we'll endeavour to resolve any delivery problems.

If you would like to track your parcel, you can do so with your delivery reference number at either Royal Mail or My Hermes.

Collection from shop:

For large or fragile items such as furniture and mirrors, unfortunately we are unable to offer delivery and ask you to please collect directly from our shop in Cobham.
All items will state on the product description if they are not eligible for delivery.

Returns & Exchanges

If you are unhappy with your order for any reason, please get in touch with us by email within 14 days of delivery, and we will provide you with an exchange or full refund.  If a product arrives faulty, we will endeavour to replace, repair, exchange or offer a full refund. The refund will come through PAYPAL and you will receive a confirmation email detailing this. Returns are your responsibility and cost, please securely package the product and where possible, return the item in its original packaging including your name, address and order number.